Shipping policy

Shipping Policy

We want your order to arrive quickly and reliably. Here's everything you need to know about how we ship.

Processing Time

Orders are typically processed and prepared for shipment within 1-2 business days of being placed. Orders placed on weekends or holidays are processed the next business day. During high-volume periods, processing may take slightly longer — we'll always keep you informed.

Shipping Times

Once your order ships, standard delivery typically takes 3-5 business days, depending on your location. Some items may arrive sooner or later depending on carrier availability and destination.

Tracking Your Order

As soon as your order ships, you'll receive a confirmation email with a tracking number and link. You can use this to follow your package every step of the way. You can also check your order status anytime from your account.

Split Shipments

If your order includes multiple items, they may ship separately and arrive at different times. This helps us get items to you as quickly as possible rather than holding your entire order for the slowest item. You will not be charged extra for split shipments.

International Shipping

We currently ship within Canada. International shipping is something we're actively working toward — sign up for our newsletter to be the first to know when it becomes available.

Shipping Partners

We work with trusted national and regional carriers to get your order to you safely and on time. The specific carrier used depends on your location and the items in your order.

Delivery Delays

While we do everything we can to ensure on-time delivery, occasional delays can happen due to weather, carrier volume, or circumstances outside our control. If your order is significantly delayed, please reach out to our support team and we'll help track it down.

Questions?

If you have any questions about your shipment, contact our support team and we'll be happy to help.