Refund policy

Returns & Refunds

Your satisfaction matters to us. If something isn't right, we're here to make it right.

30-Day Returns

We accept returns within 30 days of the delivery date. To be eligible, items must be unused, in their original condition, and in the original packaging with all accessories and documentation included.

Eligible Products

Most products are eligible for return within the 30-day window. Some items — such as opened electronics, final sale items, or products marked as non-returnable on their product page — may not be eligible. Eligibility is noted on the product page if it applies.

Damaged or Defective Products

If your item arrives damaged or defective, contact us within 7 days of delivery with photos of the issue. We'll arrange a replacement or full refund at no cost to you — no need to ship the item back in most cases.

Incorrect Orders

If you received the wrong item, let us know right away and we'll fix it as quickly as possible, including covering return shipping for our mistake.

How to Start a Return

Contact our support team with your order number and the reason for return. We'll provide instructions and, where applicable, a return shipping label.

Refund Processing

Once your return is received and inspected, we'll notify you of the approval status. Approved refunds are issued to your original payment method and typically appear within 5-10 business days, depending on your bank or card provider.

Exchanges

Need a different size, color, or variant? Let us know when you request your return and we'll arrange an exchange instead of a refund where possible.

Return Shipping Costs

Unless the return is due to our error (damaged, defective, or incorrect item), return shipping costs are the responsibility of the customer.

Questions?

Reach out to our support team any time — we're happy to walk you through the process.